Questions, answers.
Everything we get asked most often. Missing something? Write to us.
All sneakers and city shoes: Nike, Adidas, Jordan, New Balance, Puma, Vans, Converse… plus luxury pairs (Balenciaga, Off-White, Yeezy). For special materials (suede, exotic leather), choose the Premium or Luxury service.
Express: 24h-48h · Premium: 24h-48h · Classic: 3-7 days. Times may vary based on demand. You'll receive notifications at each step.
Yes. Home pickup & delivery (included in most services) or relay point drop-off. Check the service area to verify availability in your area.
Prices are per pair and depend on the chosen service. The rate includes cleaning, professional products and return. Pickup/delivery is included or available as an add-on (+€15). A precise quote is displayed before confirmation.
Remove the insoles and put each pair in a bag. No need to clean them first, that's our job.
Contact us within 48h of receipt: we'll take your sneakers back for a free second treatment or offer a partial refund.
Classic cleaning (inside and outside), Premium service (cleaning + touch-ups), Express 24h, small touch-ups (stitching, eyelets, minor unsticking) on quote, Premium Protection (waterproofing) and Luxury Finish (high-end restoration).
1. Create a free account, 2. Choose your service, 3. Select the number of pairs, 4. Choose home pickup or relay point, 5. Confirm and pay. That's it.
Log in to your account, section "My orders": real-time status, email and SMS notifications at each step, before/after photos depending on the service.