Lave Tes Baskets
§Legal

Terms of use

Last updated: 2025-08-25

These Terms govern access to and use of Lave Tes Baskets (LTB) and its services. They are governed by French law. Where relevant, references are made to French legislation applicable to online services and consumer protection.

1. Purpose

These Terms define the conditions under which you may access and use the LTB website and services.

2. Service availability

The site is generally available 24/7 subject to maintenance operations. LTB strives to ensure service continuity without guaranteeing uninterrupted access.

3. User account

  • You are responsible for keeping your credentials confidential.
  • Any activity conducted through your account is deemed to be carried out by you.
  • LTB may suspend an account in case of fraudulent or abusive use.

4. Orders and services

Cleaning/repair services are described on the website. Specific conditions (pricing, timelines, pickup/delivery) are provided at checkout in accordance with French consumer information requirements.

5. Pricing and payments

Prices are indicated in EUR including VAT. Secure payment is required via the available methods. Invoices can be provided upon request.

6. Liability

LTB implements reasonable measures to ensure service quality. LTB shall not be liable for indirect damages or in events of force majeure under French law.

7. Intellectual property

LTB content and trademarks are protected. Any unauthorized reproduction is prohibited.

8. Personal data

See our Privacy Policy, which complies with the GDPR and French Data Protection Act and is supervised by the CNIL.

9. Governing law and disputes

These Terms are governed by French law. Parties shall first attempt amicable resolution. Failing that, competent French courts shall have jurisdiction.

10. Limitations and exclusions

  • Cleaning outcomes are not guaranteed for delicate materials (unstable dyes, suede/nubuck, sensitive glues, metal parts).
  • Timeframes are indicative; delays may occur during peak periods.
  • LTB may refuse any pair that poses a high risk of deterioration.

11. Customer responsibilities

  • Provide accurate information and a reachable contact method.
  • Remove any accessories or personal items from shoes.
  • Disclose fragile areas and specifics (materials, custom work, stitching).

12. Loss, damage and caps

If a proven loss or damage is attributable to LTB, compensation is limited to a reasonable per‑pair cap, at LTB’s discretion: repair, replacement with an equivalent item, or a capped refund.

13. Missed pickup/delivery

Fees may apply in case of absence at a scheduled pickup or delivery. A new slot must be booked.

14. Unclaimed items

Storage fees may apply beyond a reasonable retention period. After a certain deadline, LTB may dispose of the item in accordance with applicable law.

15. Cancellation & refunds

  • Free cancellation before preparation/pickup.
  • After pickup, requests are handled case‑by‑case; refunds do not cover purely subjective dissatisfaction.

16. Intellectual property

The website, brand, texts, visuals and processes remain LTB’s property. Any reproduction without authorization is prohibited.

17. Acceptable use

Do not abuse the service, disrupt the website, or harass support. LTB may suspend access in case of abuse.